Rent Local — Refund & Cancellation Policy

Effective October 28, 2026, for new reservations

Rent Local LLC is a veteran-owned equipment rental and property services company serving northeastern North Carolina and Hampton Roads, Virginia.

We understand plans can change. However, when equipment is reserved, those dates are no longer available to other customers. The following policy protects our customers and our scheduling commitments.

Rental Reservations & Payment

Full payment is required to reserve rental equipment and dates.

Equipment is not reserved through phone calls, text messages, quotes, inquiries, or items left in a shopping cart. A reservation is confirmed only after payment is received and Rent Local accepts the booking.

Rental Cancellation Policy

Customers may cancel their equipment rental under the following terms:

• 72 hours or more before scheduled delivery: 100% refund of the rental payment.

• 24 hours to less than 72 hours before scheduled delivery: 50% refund of the rental payment.

• Less than 24 hours before scheduled delivery: No refund of the rental payment.

• After equipment has been delivered: Rental time already started is generally nonrefundable, except as required by law or when Rent Local cannot provide the agreed, usable equipment.

For an expressly approved customer pickup or other equipment handoff, the scheduled handoff time replaces the scheduled delivery time.

Cancellation requests must be made by text or email. The time Rent Local receives the cancellation determines the applicable refund window.

Delivery Fees & Missed Deliveries

Delivery fees are separate from equipment rental charges.

Delivery charges for services not performed will be refunded unless another previously disclosed, applicable cancellation charge is due.

Delivery services already performed or dispatched may be charged separately, as disclosed before booking and permitted by law.

Customers must provide safe property access, required documentation, and an available person to receive equipment at the agreed time. Failure to do so may be treated as a late cancellation.

Weather & Rescheduling

We understand outdoor projects depend on weather and ground conditions.

Contact Rent Local as early as possible if weather may affect your project. We will make reasonable efforts to accommodate a reschedule when equipment and scheduling allow.

Customer-requested rescheduling is subject to Rent Local's approval and is not an automatic exception to the cancellation policy.

If Rent Local determines that conditions prevent safe delivery or equipment use, or Rent Local cannot provide the reserved usable equipment, the customer may choose an agreed reschedule or a full refund of rental and delivery services not provided.

Equipment Problems

If rented equipment becomes unsafe, defective, or unusable during normal operation, stop using it and contact Rent Local promptly.

We will evaluate the problem and determine whether replacement equipment, repair, rescheduling, or a refund for the affected service is appropriate.

Customers will not be charged for rental services Rent Local fails to provide, subject to applicable law and the circumstances of the equipment issue.

Damage caused by improper operation, misuse, neglect, or use outside the rental agreement is handled separately under the rental agreement and Terms of Service.

Early Returns

Returning equipment before the scheduled end of a rental does not automatically qualify for a refund.

Refunds for unused rental time are evaluated under the rental agreement, this policy, and applicable law.

Retail Product Returns

Retail merchandise, including Tuff Jug products, may be returned within 14 calendar days of receipt when the following conditions are met:

• The product is unused and unopened.

• The product remains in its original packaging.

• Proof of purchase is provided.

• Rent Local is contacted to arrange the return.

Approved refunds will be issued to the original payment method after the returned item is inspected.

Defective, damaged, or incorrectly supplied products will be handled in accordance with applicable law and any applicable manufacturer warranty.

Tuff Jug Special Orders

Tuff Jug products are currently available by special-order request.

Submitting a request for a particular color or quantity does not place an order, reserve inventory, or require payment.

Rent Local combines customer interest into supplier orders. When enough customers have committed and supplier availability, pricing, product configuration, and expected fulfillment timing are confirmed, Rent Local will offer the customer a Shopify invoice.

Payment is only requested after those details have been confirmed.

Any cancellation conditions applicable to a paid special order will be disclosed before invoice payment. If Rent Local cannot fulfill an accepted order, the customer may agree to an alternative or receive a refund for the unfulfilled purchase, subject to applicable law.

Tuff Jug orders are available through arranged local pickup or delivery coordinated with an existing equipment rental. Additional delivery charges may apply. Parcel shipping is not currently offered.

Existing Reservations & Legal Rights

These updated cancellation terms apply only to new bookings confirmed on or after October 28, 2026.

Reservations confirmed earlier remain subject to the terms accepted when booked unless Rent Local and the customer agree otherwise.

Nothing in this policy limits refund rights or other protections required by applicable law.

Contact Rent Local

Phone or Text: 252-256-9443

Email: rentlocalusa@gmail.com

Website: www.rentlocalusa.com